Getting Started
Everything you need to know to get up and running on the Rockcity B2B portal for the first time.
Step 1 — Accept your invitation
- Check your inbox for an email from the Rockcity B2B portal with the subject “You've been invited to the Rockcity B2B portal”.
- Click the Set my password link in the email. The link is valid for 24 hours.
- Create a password. Requirements: at least 8 characters, must include an uppercase letter, a lowercase letter, a number, and a symbol.
- Click Set password. You are signed in and taken to your dashboard.
If the link has expired, contact the Rockcity team and ask them to resend your invitation.
Step 2 — Understand your role
Your role determines which parts of the portal you can see. There are five roles:
Customer
Browse the product catalog, place orders via Invoice to account or Pay by card, track shipments, and manage your account settings. You only see your own orders.
Distributor
Same catalog and ordering capabilities as a Customer. In the Admin panel, you can see the Orders and Picking Sheet tabs only — useful if you manage fulfilment for your region.
Staff
Full access to the Admin panel: manage all orders, pick and ship, apply discounts, create bespoke orders, manage products and clients, view reports.
Admin
All staff capabilities plus user management — create and manage portal accounts for customers, distributors, and staff. Cannot assign admin or super_admin roles.
Super Admin
Full unrestricted access. The only role that can assign admin or super_admin roles to other users.
Step 3 — Navigate the portal
The navigation bar at the top of every page contains the main sections:
- Catalog — browse all active products, search by name, sort by price or date, and place orders.
- Orders — view all your past and current orders with their status and message threads.
- Admin — visible to staff, admin, super_admin, and distributor accounts. Contains tabs for Orders, Picking Sheet, Products, Clients, Users, and Reports (tabs shown depend on your role).
Step 4 — Place your first order (customers)
- Click Catalog in the navigation bar.
- Browse the products. Click any product card to open its detail page.
- Click the B2B Order tab below the product images.
- Enter quantities next to the colours you want. The total unit count updates automatically.
- Click Invoice to account (standard trade) or Pay by card (immediate Stripe payment).
- Your order is created with status Pending. You will receive a confirmation email.
- Track progress at any time via the Orders page.
Signing in on future visits
Go to the portal and click Sign in. Enter the email and password you set during setup. Your session lasts for up to 2 hours of inactivity, after which you will need to sign in again.
If you forget your password, click Forgot password? on the sign-in page. A reset link will be sent to your registered email (valid for 60 minutes).
Frequently asked first-time questions
I see a blank catalog / no products
Make sure you are signed in. Pricing and product availability are only shown to authenticated users. If you are signed in and still see no products, contact the Rockcity team — there may be a product visibility configuration issue.
I can't see the Admin panel
The Admin panel is only available to staff, admin, super_admin, and distributor accounts. If you are a customer, you will only see Catalog and Orders. If you believe you should have a different role, contact your Rockcity account manager.
I can't see all the Admin tabs
Distributors can only see the Orders and Picking Sheet tabs. Staff and admin accounts see all tabs. If you need access to a specific tab, ask your super_admin to update your role.
Next: Browsing the catalog · Creating your first order · FAQ